Netomi named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published on May 17, 2019.

The report notes that “customer service and support leaders are looking for innovative ways to differentiate their organizations through digital transformation.”

“Customer service application leaders”, the report states, “must identify cutting-edge technologies to improve consistency and personalization in service experiences without increasing the effort for customers, or the time needed for triage and routing.”

As noted in the report, “the Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity and unstructured communications analysis.”

“We’re honored to be recognized by Gartner as a Cool Vendor in their 2019 report,” said Puneet Mehta, Founder / CEO, msg.ai. “ The battleground for superiority is no longer category dominance, it is customer engagement. In order to meet fast-rising consumer demands for personalized, convenient and instantaneous resolutions, companies must leverage AI as part of their workforce. Our platform combines machine and human intelligence to automatically resolve 50% of customer service tickets, boost agent productivity and delight customers with faster resolutions.”

Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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